SDL Community Terms and Conditions

Welcome to the SDL Community Web site (the "Site"). Through the Site, you have access to a variety of resources and content. These include: (a) Web pages, data, messages, text, images, photographs, graphics, audio and video such as podcasts and Webcasts, and documents such as press releases, white papers and product data sheets ("Materials"); and (b) forums, discussion groups, chat areas, bulletin boards, blogs, wikis, e-mail functions, and other services in connection with which you can upload, download, share, email, post, publish, transmit or otherwise access or make available Content (as defined below) ("Community Services"). Software, Materials, Community Services, and other information, content and services are collectively referred to as "Content." The following are terms of a legal agreement between you ("You" or "Your") and SDL plc and its affiliated companies ("We," “Us,” “Our” or "SDL"). By accessing or using the Site or the Content provided on or through the Site, you agree to follow and be bound by the following terms and conditions concerning your access to and use of the Site and the Content provided on or through the Site ("Terms of Use") and our Privacy Policy. SDL may revise the Terms of Use and Privacy Policy at any time without notice to you. The revised Terms of Use and Privacy Policy will be effective when posted. You can review the most current Terms of Use and Privacy Policy on the SDL website.

Find the SDL Community Guidelines

Community Services are provided as a convenience to users and SDL is not obligated to provide any technical support for, or participate in, Community Services. While Community Services may include information regarding SDL products and services, including information from SDL employees, they are not an official customer support channel for SDL. 

You may use Community Services subject to the following: (a) Community Services may be used solely for your personal, informational, noncommercial purposes; (b) Content provided on or through Community Services may not be redistributed; and (c) data about other users may not be stored or collected except where expressly authorized by SDL and these Terms of Use.

You agree that you will only upload, share, post, publish, transmit, or otherwise make available ("Share") on or through the Site Content that you have the right and authority to Share and for which you have the right and authority to grant to SDL all of the licenses and rights set forth herein. By Sharing Content, you grant SDL a worldwide, perpetual, royalty-free, irrevocable, nonexclusive, fully sub licensable license to use, reproduce, modify, adapt, translate, publish, publicly perform, publicly display, broadcast, transmit and distribute the Content for any purpose and in any form, medium, or technology now known or later developed. This includes, without limitation, the right to incorporate or implement the Content into any SDL product or service, and to display, market, sublicense and distribute the Content as incorporated or embedded in any product or service distributed or offered by SDL without compensation to you. You warrant that: (a) you have the right and authority to grant this license; (b) SDL's exercise of the rights granted pursuant to this license will not infringe or otherwise violate any third party rights; and (c) all so-called moral rights in the Content have been waived to the full extent allowed by law. 

You agree that you will neither use the Site in a manner, nor Share any Content, that: (a) is false or misleading; (b) is defamatory, derogatory, degrading or harassing of another or constitutes a personal attack; (c) invades another's privacy or includes, copies or transmits another's confidential, sensitive or personal information; (d) promotes bigotry, racism, hatred or harm against any group or individual; (e) is obscene or not in good taste; (f) violates or infringes or promotes the violation or infringement of another's rights, including intellectual property rights; (g) you do not have the right and authority to Share and grant the necessary rights and licenses for; (h) violates or promotes the violation of any applicable laws or regulations; (i) contains a solicitation of funds, goods or services, or promotes or advertises goods or services; or (j) contains any viruses, Trojan horses, or other components designed to limit or harm the functionality of a computer. SDL may report you to the relevant authorities and may act under the fullest extent of applicable laws if you transmit or upload content intended or designed to cause harm. 

SDL does not want to receive confidential information from you through or in connection with the Site. Notwithstanding anything that you may note or state in connection with Sharing Content, it shall not be considered confidential information and shall be received and treated by SDL on a non-confidential and unrestricted basis and SDL shall not take and shall not be required to take any steps to safeguard the confidentiality of any information that you Share, other than as specified in SDL's Privacy Notice.

You agree not to access or use the Site in any manner that could damage, disable, overburden, or impair any SDL accounts, computer systems or networks. You agree not to attempt to gain unauthorized access to any parts of the Site or any SDL accounts, computer systems or networks. You agree not to interfere or attempt to interfere with the proper working of the Site or any SDL accounts, computer systems or networks. You agree not to use any robot, spider, scraper or other automated means to access the Site or any SDL accounts, computer systems or networks without SDL's express written permission.

If any of the Services require you to open an account, you must complete the registration process by providing us with current, complete and accurate information as required by the applicable registration form. You may also be required to choose a password and a user name. Access to and use of password protected or secure areas of the Site are restricted to authorized users only. You agree not to share your password(s), account information, or access to the Site with any other person. You are responsible for maintaining the confidentiality of password(s) and account information, and you are responsible for all activities that occur through the use of your password(s) or account(s) or as a result of your access to the Site. You agree to notify SDL immediately of any use of your password(s) or account(s) that you did not authorize or that is not authorized by these Terms of Use.

EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE, THE SITE, AND ALL CONTENT PROVIDED ON OR THROUGH THE SITE, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SDL EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE SITE AND ALL CONTENT PROVIDED ON OR THROUGH THE SITE. SDL MAKES NO WARRANTY THAT: (A) THE SITE OR CONTENT WILL MEET YOUR REQUIREMENTS; (B) THE SITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY CONTENT PROVIDED ON OR THROUGH THE SITE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY CONTENT PURCHASED OR OBTAINED BY YOU ON OR THROUGH THE SITE WILL MEET YOUR EXPECTATIONS. 

ANY CONTENT ACCESSED, DOWNLOADED OR OTHERWISE OBTAINED ON OR THROUGH THE USE OF THE SITE IS USED AT YOUR OWN DISCRETION AND RISK. SDL SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF CONTENT.
SDL RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO, AND MONITOR THE USE OF, THE SITE AND CONTENT PROVIDED ON OR THROUGH THE SITE AT ANY TIME WITHOUT NOTICE.

Operating a community in a mixed mode of employees, customers, partners and just about anybody that subscribes to us, is equally challenging online as it would be if we were all physically in the same room. We have to find our best way to serve you. Nevertheless, we already had some experiences that we would like to share with you. Some are fundamental or obvious and some might just be handy to know. By joining our community, you are adhering to these guidelines. 

Respect and Safety
SDL operates across the globe. We will treat everybody with equal respect and dignity. It is of utmost importance that, above all, every individual can feel at home at our community. This requires at all times an engagement that you would reserve for your friends also if you disagree business wise. We are all different but nobody is more or less. We believe in the power of bringing people together across the globe and the enriching experience to work globally. In that context we are mindful of each other's culture and life convictions. We always intend the best and are open to positive dialogue if the effect sometimes is less than the best intention. 

Safeguard your privacy and that of others
We at SDL are serious about your privacy. There is a myriad of measures we have taken to secure your privacy and to make sure that others do not see what you do not want to be seen. We've done that on the technical, functional, people and process levels. However a Community is, by definition, a Real Time system. We have elected not to 'release-to-publication' information through a moderator 'bottleneck'. This means that whatever is delivered, is published immediately and is there at your fingertips. Real time. 

Good custom: No company names and company specific information
It is a good custom not to speak about company names but focus at the knowledge required to be successful in your business. Especially check your screenshots, code dumps, attachments etc for information that your management probably do not want you to distribute. Typically employee names, server names are something you might want to anonymize before posting. We rely on common business sense. We instruct our moderators to be vigilant and properly assist and protect all our members in their journey with SDL. 

Good Custom: No pricing information or discussion
Communities should not be used to share or discuss pricing information. Moderators will intervene and protect all our members’ privacy. This community is for discussion and conversation only. Please do not use this as a platform to spam members with ads or unrelated content. Attacks, foul language and all other rude behavior will not be tolerated and will be removed. We want to maintain the quality of this group and will remove those who abuse it. 

The SDL Community is built to support you to be successful
In the community we strive for ONE version of the truth. It is the nearest thing to reality. We strive for perfection but we know there are so many variables that we will never reach completeness. The community is designed for you and around you, no matter where you are in your journey with SDL. Your growth is the growth of SDL. It is that simple. 

Opinions & Facts
Opinions are always welcome but are more for Forums or Blogs. Forums and Blogs are now an integral part of every SDL Community group. Anybody can use them. They are moderated by the core teams of that group. Wiki's are there for recording factual information that doesn't perish over time. 

Comments
Comments on the content are highly appreciated. We have dedicated teams for each group and they really love the interaction. Each page has a comment footer. Feel free to comment on the article. Any article. 

Edits
So, you see something that is not correct or needs a nuance. Be bold. Be brave! Click the edit tab and edit the article. This is also YOUR content. The community of 'minds alike' really likes to see others edit their articles. It only improves the quality of the article making it more valuable. The more active the community, the more gains for all that participate. So, instead of logging a call or sending an email, why not correct it instantaneously! 

Rating
Rate an article that you like or dislike. We use the rating to learn and to make sure that the articles are to the point and helpful. Equally, low rated articles are removed and discussed internally why they are low rated. It takes a single click to let the author know what you think. 

User Access & Malintent
Anybody can enter, but we make sure we know who you are. Also the knowledge ownership and moderation - usually the hard part to organize - are firmly embedded in our organization. The work is done inside the community, not as work on the side. So we see you as part of our organization. And we are serious about serving you. Conversely, anybody with a clear bad intention will be spotted immediately. For the sake of the ever growing number of serious members we will be swift and firm to those who seek malice. 

A Community is not "Support"
The good thing is that now SDL both has a Community and Support service. The distinction is obvious. In a community you may or may not get an answer, in Support you can simply refer to your support contracts and associated Service Level Agreement. This doesn't mean SDL doesn't pay attention or doesn't care. It's just a different way of solving a business problem.